| Course | |||||
|---|---|---|---|---|---|
 | Customer Service Mastery The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service... | ||||
 | Customer Service Mastery Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t... | ||||
 | Customer Service Mastery Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain... | ||||
 | Foundations of Business / Business Innovation Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up—or just unsure what... | ||||
 | Leadership Development Companies depend on great leadership for success and longevity. Leadership takes many forms and encompasses a number of characteristics. In the workplace, leaders aren’t just responsible for the bottom line. They set the tone for fair and... | ||||
 | Customer Service Mastery There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? | ||||
 | Leadership Development Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront?
In this course,... | ||||
 | Foundations of Business / Teamwork Essentials Learn the best ways to build an inclusive and equitable team where everyone is productive, feels like they contribute, and their voices are heard. |
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